Policies at eleveneleven design studios
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Our Shipping Policy
Currently we are only doing pick-up at Leda Lanes during the week of worlds. If you would like to make other arrangements please contact us!
Returns and Refunds
How It Works
Return and Refund Policy
At Pins & Pours, we strive to ensure you are satisfied with your purchase. If you are not completely happy, we are here to help. Please review our policy below:
Returns
-
We accept returns on non-used, non-worn, and non-damaged items in their original condition within 30 days of purchase.
-
Items must include all original tags, packaging, and receipt or proof of purchase.
Custom Orders
-
Custom-made items (such as personalized shirts, cups, or other products) are non-refundable, unless:
-
There was a defect or error on our part (e.g., incorrect design, misprint, damaged product upon delivery).
-
Refunds
-
Once we receive your returned item, we will inspect it and notify you of the status.
-
Approved refunds will be processed within 7 business days to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
-
If you need a different size or item, we recommend placing a new order and initiating a return for the original item to expedite the process.
Shipping Returns
-
Customers are responsible for the cost of return shipping, except for defective or incorrect items sent by us.
-
We suggest using a trackable shipping service, as we are not responsible for lost returns.
If you have any questions or concerns, feel free to contact us at [insert contact info].
Warranty Disclaimer
About Our Policy
The products sold by Pins & Pours are provided "as-is" and without any express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.
-
Custom Products: Due to the personalized nature of custom products, they are not covered by any warranty unless a defect or manufacturing error is identified.
-
Normal Wear and Tear: We are not responsible for damage resulting from misuse, improper care, accidents, or normal wear and tear.
We make every effort to ensure that the quality of our products meets your expectations. However, Pins & Pours disclaims all liability for incidental or consequential damages that may arise from the use of our products.
This warranty disclaimer is governed by the applicable laws of the state of New Hampshire. Your statutory rights as a consumer are not affected.
Privacy at ElevenEleven DS & Pins and Pours
Privacy Policy Disclaimer
At Pins & Pours, we are committed to protecting your privacy. This disclaimer outlines how we collect, use, and safeguard your personal information when you interact with us online or in-store.
Information We Collect
-
Personal Information: Includes your name, email address, phone number, shipping address, and payment details provided during purchases or inquiries.
-
Usage Data: Includes information about how you interact with our website (e.g., pages visited, time spent, and device/browser type).
How We Use Your Information
-
To process orders, returns, and refunds.
-
To communicate important updates or promotions.
-
To improve our services through data analytics.
-
We will not sell or share your personal information with third parties, except as necessary to fulfill your order (e.g., with payment processors or shipping carriers).
Data Security
We implement industry-standard security measures to protect your information from unauthorized access or misuse. However, no system is entirely secure, and we cannot guarantee absolute security of your data.
Third-Party Links and Services
Our website may contain links to third-party services or platforms. We are not responsible for the privacy practices or content of these external sites.
Your Rights
-
You have the right to access, update, or delete your personal information by contacting us directly.
-
If you receive promotional emails, you can opt out at any time by following the unsubscribe instructions in the email.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.
For questions or concerns, contact us at [insert contact info].